Seasoning Games (hereinafter referred to as the “Company”) attaches great importance to the protection of users’ personal information and complies with laws related to personal information protection. The Company establishes and discloses the following personal information processing policy to inform users of the purposes and methods for which their personal information is used and what measures are taken to protect personal information, and to promptly and smoothly handle complaints related to this.

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1. Items of personal information collected and collection method

1) Items of personal information collected

The company collects and uses personal information for the following purposes. Each item is collected only when each service is used.

1. Service Name: Email

Purpose of collection: Customer consultation (inquiry/answer)

Collection items:

(Required) Email address

(Optional) Terminal information, service usage history

※ For the purpose of providing stable service, protecting accounts and items, complying with laws, and preventing fraudulent users, the following information may be created and collected during the use of the service.

• Terminal information (model name, OS information, mobile firmware version, device unique number), record of fraudulent use, service use record

 

※ Right to refuse consent and disadvantages of refusing consent

• Users have the right to refuse consent to the collection of personal information.

• Even if the user refuses to consent to optional items, use of the service will not be restricted.

• However, if you refuse to consent to required items, you will not be able to receive the service.

 

2) Personal information collection method

The Company collects personal information in the following ways:

• Collected through the consent procedure provided when signing up for the company's service

• Automatically collected through platforms that have partnerships with the Company and related service providers

• When signing up for and using the service, information is collected upon request or voluntarily provided by the user during customer service.

 

2. Purpose of processing personal information

The company processes personal information for the following purposes. Personal information being processed will not be used for purposes other than the following, and if the purpose of use changes, necessary measures will be taken, such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act.

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1) Securing a smooth communication channel for personal identification, management of bad members, complaint handling and other customer service provision, and delivery of notices in accordance with service use

2) Providing customer services such as handling inquiries about the use of paid payment services, handling disputes regarding contract performance, and refunding payments

3) Providing marketing and customized advertising, providing event and advertising information and opportunities for participation

4) Use for service improvement and development and compilation of statistics

 

3. Retention and use period of personal information

​1) The company processes and retains personal information within the period of retention and use of personal information agreed upon by the user when collecting personal information or within the period of retention and use of personal information stipulated by law. The period of processing and retention of each personal information is as follows, and in cases where there is individual consent from other users, the information is retained for the period specified in the individual consent.

(1) Service usage records

• Reason for retention: Management of withdrawn members, prevention and management of service-related disputes, prevention of misuse

• Retention period: 1 month from the date of membership withdrawal

(2) Customer consultation content

• Reason for retention: To manage customer complaint handling history and prevent subsequent disputes

• Retention period: 3 years from the date of completion of customer consultation

 

2) The company retains user information for a certain period of time in accordance with relevant laws and regulations.

(1) Preservation of records regarding access

Basis for preservation: Communications Secrets Protection Act

Preservation period: 3 months

(2) Records of display and advertisement

Basis for preservation: Act on Consumer Protection in E-Commerce, etc.

​ Preservation period: 6 months

(3) Records of consumer complaints or dispute resolution

Basis for preservation: Act on Consumer Protection in E-Commerce, etc.

​ Retention period: 3 years

(4) Records of contract or subscription cancellation, etc.

Basis for preservation: Act on Consumer Protection in E-Commerce, etc.

​ Retention period: 5 years

(5) Records of payment and supply of goods, etc.

Basis for preservation: Act on Consumer Protection in E-Commerce, etc.

​Retention period: 5 years

(6) Records of collection, processing and use of credit information

Basis for preservation: Act on the Use and Protection of Credit Information

​Retention period: 3 years

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3) If you request to view personal information held pursuant to clauses 1) and 2) above, the company will take measures to enable you to view and confirm the contents without delay.

 

4. Destruction of personal information

1) When personal information becomes unnecessary, such as when the retention period for personal information expires, the purpose of processing is achieved, or consent is withdrawn, the company destroys the personal information without delay.

 

2) In cases where the retention period for personal information agreed upon by the user has expired or the purpose of processing has been achieved, but personal information must be retained in accordance with other laws and regulations, the personal information will be transferred to a separate database (DB) or stored in a different location.

 

3) The procedures and methods for destroying personal information are as follows.

(1) Destruction Procedure: The company selects and destroys personal information for which a reason for destruction has arisen.

(2) Method of destruction: The company destroys personal information recorded and stored in electronic file formats by making the records unrecoverable, and destroys personal information recorded and stored in paper documents by shredding or incineration.

 

5. Entrustment of personal information processing

1) The company entrusts the processing of personal information as follows in order to provide and improve services.

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1. Affiliate: Unity

Consignment work: Google account linking, Google Play game service account linking, Apple account linking, Apple Game Center service account linking, Facebook account linking, advertising service, payment service

Retention and use period: Until the purpose of use is achieved (according to each '3. Retention and use period of personal information') or until the end of the consignment contract

privacy policy: https://unity3d.com/legal/privacy-policy/

2. Affiliate: Iron Source

Commissioned work: Advertising services

Retention and use period: Until the purpose of use is achieved (according to each '3. Retention and use period of personal information') or until the end of the consignment contract

privacy policy: https://ironsrc.my.site.com/helpcenter/s/

 

3. Affiliate: InMobi

Commissioned work: Advertising services

Retention and use period: Until the purpose of use is achieved (according to each '3. Retention and use period of personal information') or until the end of the consignment contract

privacy policy: https://www.inmobi.com/company/contact

 

4. Affiliate: Occupy

Consignment work: CS, customer service

Retention and use period: Until the purpose of use is achieved (according to each '3. Retention and use period of personal information') or until the end of the consignment contract

privacy policy: https://www.oqupie.com/ko/legal-ko/privacy-ko/privacy_policy_latest/

 

5. Affiliate: Google AdMob.Inc

Commissioned work: Advertising services

Retention and use period: Until the purpose of use is achieved (according to each '3. Retention and use period of personal information') or until the end of the consignment contract

privacy policy: https://policies.google.com/privacy?hl=ko

 

2) When concluding a consignment contract, the company states in a contract or other document matters related to responsibilities such as prohibition of processing personal information for purposes other than the performance of the consigned work, technical and administrative protection measures, restrictions on re-consignment, management and supervision of the consignee, and compensation for damages in accordance with Article 26 of the Personal Information Protection Act, and manages and supervises whether the consignee safely processes personal information.

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3) If the content of the entrusted work or the trustee changes, we will disclose it without delay through this personal information processing policy.

 

6. International transfer of personal information

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In order to provide users with smooth game services, the company entrusts the processing of users' personal information to foreign companies as follows.

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1. Recipient: Unity

Previous purpose: Use of consignment service

Personal information items transferred: Service account ID, service email address, installation platform, game version

Country being transferred: United States

contact: https://support.unity.com

 

2. Recipient: AWS Service, Inc.

Previous Purpose: To store data for service provision

Personal information items transferred: Service account ID, service email address, game version, service usage history, access date and time, purchased product, purchase date and time, purchase amount

Countries being transferred: USA, UK, Japan

contact: aws-korea-privacy@amazon.com

 

3. Recipient: Google Inc. (Firebase)

Previous Purpose: Cloud Server Operation and Management

Personal information items transferred: Service account ID, service usage history

Country being transferred: United States

contact: https://policies.google.com/privacy?hl=ko

 

Users may refuse to transfer their personal information overseas through the company's personal information protection officer and personal information protection department. If a user refuses to transfer personal information overseas, the company will exclude the user's personal information from overseas transfers. However, in this case, use of services that necessarily involve overseas transfers of personal information among the company's services may be restricted.

 

7. Rights of users and legal representatives and methods of exercising them

​1) Users may exercise their rights to view, correct, delete, suspend processing of personal information, and withdraw consent at any time.

※ Users who are minors over the age of 14 may exercise their rights regarding their personal information on their own or through their legal representative.

※ In cases where the Company requires consent for the collection, use, provision, etc. of personal information of a ‘child’, the Company obtains consent from the legal representative separately from the child’s consent. For this purpose, the Company may request the legal representative’s name, contact information, and other minimum information necessary. The legal representative’s personal information collected in this manner will not be used for purposes other than confirming the consent of the legal representative, nor will it be provided to third parties.

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2) Rights may be exercised by contacting the Personal Information Protection Officer in writing, by email, etc., and the company will take action without delay.

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3) Rights may be exercised through a proxy, such as the user's legal representative or an authorized person. In this case, a power of attorney in the format of Appendix 11 of the "Personal Information Processing Method Notice (No. 2020-7)" must be submitted.

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4) Requests to view or suspend processing of personal information and withdrawal of consent may restrict the user’s rights pursuant to Article 35, Paragraph 4 and Article 37, Paragraphs 2 and 3 of the Personal Information Protection Act.

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5) If a user requests correction of errors in personal information, the personal information will not be used or provided until the correction is complete. In addition, if incorrect personal information has already been provided to a third party, the results of the correction process will be notified to the third party without delay to ensure that the correction is made.

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6) Requests for correction or deletion of personal information cannot be made if the personal information is specified as a collection target in other laws.

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7) The company processes personal information that has been terminated or deleted at the request of the user or legal representative in accordance with the provisions of ‘4. Retention and Use Period of Personal Information’ and processes it so that it cannot be viewed or used for any other purpose.

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8) When requesting access, correction/deletion, suspension of processing, or withdrawal of consent in accordance with the user's rights, the company verifies whether the person making the request is the user or a legitimate agent.

 

 

8. Matters concerning the installation, operation, and refusal of automatic personal information collection devices

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1) The company uses ‘cookies’ to store and periodically retrieve usage information in order to provide users with personalized services and a convenient website usage environment.

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2) Cookies are small pieces of information that the server (http) used to operate the website sends to the user's computer browser and may also be stored on the hard disk of the user's PC computer.

(1) Purpose of cookie use: Cookies are used to identify and analyze the user's visit and use of each service and website (visit time, number of visits, access frequency, etc.), user's preferences and areas of interest, etc., to provide optimized information to users.

(2) Cookie installation, operation and rejection: Users can voluntarily choose whether to install and collect cookies. Accordingly, users can reject cookie storage by setting options in their web browser.

How to set cookies

• For Internet Explorer: At the top of the web browser, go to [Tools] > [Internet Options] > [Privacy] > [Advanced]

• For Chrome: [⋮] in the top right of the web browser > [Settings] > [Privacy and security] in the top left > [Site settings] > [Cookies and other site data]

※ For other browsers, the settings for each browser apply.

(3) If you refuse to store cookies, your use of the service may be restricted.

 

3) The company may use various external web log analysis tools such as Google Analytics, and in the case of Google Analytics, you may refuse the use of data.

• Block Google Analytics:https://tools.google.com/dlpage/gaoptout/

※ For other web log analysis tools, the rejection method for each tool is applied.

4) Marketing analysis tool/advertising platform operator

• Marketing Analytics Tool: Adjust

• Advertising platform operator:Unity Ads, Google AdMob, Facebook,Inmobi,Iron Source

• Opt-out of receiving marketing information

- Android: [Settings->Google>Privacy>Receive marketing information] Opt out

- iOS: [Settings->Privacy->Apple Advertising], deselect “Personalized Ads”

• Marketing Analysis Tool / Advertising Platform Operator Opt-Out Function Utilization

- Unity Ads : https://unity3d.com/legal/privacy-policy

- Google AdMob : https://policies.google.com/privacy

- Facebook : https://www.facebook.com/policies/cookies/

- Adjust : https://www.adjust.com/terms/privacy-policy/

- inmobi : https://www.inmobi.com/website-cookie-policy

 

9. Measures to ensure the security of personal information

1) When processing users' personal information, the company takes the following measures to ensure the safety of personal information in accordance with the Personal Information Protection Act and its subordinate statutes to prevent loss, theft, leakage, falsification, alteration, or damage of personal information.

(1) Management measures: Establishment and implementation of internal management plan, operation of dedicated organization, regular employee training

(2) Technical measures: Management of access rights to personal information processing systems, installation of access control systems, encryption of personal information, installation and update of security programs

(3) Physical measures: Access control to computer rooms, archives, etc.

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2) In order to ensure the security of personal information, the company is carrying out the following activities in addition to those stipulated by law.

 

1. Establishment and implementation of an internal management plan to safely process personal information

2. Installation and operation of access control devices such as intrusion prevention systems to block illegal access to personal information.

3. Measures to prevent falsification or alteration of connection records

4. Security measures using encryption technology to safely store and transmit personal information

5. Measures to prevent damage caused by computer viruses, such as installation and operation of anti-virus software

6. Other necessary protective measures to ensure the safety of personal information.

 

 

10. Personal Information Protection Manager

​1) The company is responsible for overall management of personal information processing, and has designated a personal information protection officer as follows to handle user complaints and provide remedies for damages related to personal information processing.

 

Personal Information Protection Officer and Personal Information Protection Department

• Personal Information Protection Officer: Jin Hongjun

• Email: support@seasoninggames.com

 

2) Users may inquire about all personal information protection-related matters, including complaints, damage relief, and requests for access, that arise while using the company's services to the personal information protection officer and the department in charge. The company will promptly and faithfully respond to users' inquiries.

 

11. Methods of relief for infringement of rights

1) Users may apply for dispute resolution or consultation to the Personal Information Dispute Mediation Committee, the Personal Information Infringement Report Center of the Korea Internet & Security Agency, etc. to seek relief for personal information infringement. In addition, for reporting or consultation on other personal information infringements, you may contact the following organizations.

• Personal Information Dispute Mediation Committee: (without area code) 1833-6972 (www.privacy.go.kr)

• Personal Information Infringement Report Center: (without area code) 118 (privacy.kisa.or.kr)

• Supreme Prosecutors' Office Cyber Investigation Department: (without area code) 1301 (www.spo.go.kr)

• National Police Agency Cyber Investigation Bureau: (without area code) 182 (ecrm.police.go.kr)

 

2) The company guarantees users’ right to self-determination of personal information and strives to provide consultation and relief for damages resulting from personal information infringement. If you need to report or consult, please contact the person in charge below.

Customer consultation and reporting related to personal information protection

• Contact Person: Jin Hongjun

• Email: support@seasoninggames.com

 

12. Other

1) The Company may provide users with links to other companies' websites or materials. In this case, the Company has no control over external sites and materials, and therefore cannot be held responsible for or guarantee the usefulness of the services or materials provided therefrom.

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2) If you click on a link for a service provided by the company and move to a page on another site, the privacy policy and terms and conditions of that site are unrelated to our company, so please check the policy of the newly visited site.

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3) Users are requested to input their personal information accurately and up-to-date to prevent any unexpected accidents. Users are responsible for any accidents that occur due to inaccurate information input by users, and if false information such as theft of other people's information is input, account use may be restricted or the account may be deleted.

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4) Users have the right to protect their personal information, but at the same time, they have the obligation to protect their own information and not infringe on the information of others. Please be careful not to leak your personal information, including your password, and be careful not to damage the personal information of others, including posts. If you fail to fulfill this responsibility and damage the information and dignity of others, you may be punished according to relevant laws and regulations.

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5) Users are fully responsible for any disadvantages in using the service or material damages that occur due to entering inaccurate or incorrect personal information.

 

13. Matters concerning changes to the personal information processing policy

These Terms and Conditions will be effective from April 1, 2024.

Seasoning Games