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Article 1 (Purpose)

These terms and conditions are intended to regulate the rights, obligations and responsibilities of the company and users of the service, as well as other necessary matters, regarding the use of game services and related networks, websites, and other services (hereinafter referred to as “Services”) provided by Seasoning Games (hereinafter referred to as “Company”) through mobile devices.

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Article 2 (Definition of Terms)
① The definitions of terms used in these Terms and Conditions are as follows.

1. “Company” refers to a business operator that provides services through mobile devices.
2. “Member” refers to a person who enters into a service agreement in accordance with these Terms and Conditions and uses the services provided by the Company.
3. “Temporary member” refers to a person who provides only some information and uses only some of the services provided by the company.
4. “Mobile device” means a device that can download or install content and use it, such as a mobile phone, smartphone, personal digital assistant (PDA), tablet, etc.
5. “Account Information” refers to the information provided by the member to the company, such as the member’s membership number, external account information, device information, nickname, profile picture, friends list, game usage information (character information, items, level, etc.), and usage fee payment information.
6. “Content” means all paid or free content (games and network services, applications, game money, game items, etc.) digitally produced by the Company in relation to the provision of services for use on mobile devices.
7. “Open Market” refers to an e-commerce environment built to enable installation and payment of game content on mobile devices.
8. “Application” means any program that is downloaded or installed through a mobile device to use the services provided by the Company.
9. “Game Service” refers to one of the services provided by the Company, which includes games that members run on mobile devices and services associated therewith.

② The definitions of terms used in these Terms and Conditions, except as provided for in Paragraph 1 of this Article, shall be in accordance with the relevant laws and regulations and policies for each service, and for matters not provided for herein, general commercial practices shall apply.

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Article 3 (Provision of company information, etc.)

The company displays the following information within the game service so that members can easily see it. However, the personal information processing policy and terms and conditions may be viewed by members through the connection screen.

1. Name of company and representative
2. Address of business location (including the address of the place where member complaints can be handled)
3. Phone number, email address
4. Business registration number
5. Mail order business report number
6. Personal Information Processing Policy
7. Terms of Service

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Article 4 (Effectiveness and Change of Terms and Conditions)

① These terms and conditions apply from the time a member downloads the application or agrees to them while using the game service, and in the event of a change to the terms and conditions, the changed terms and conditions apply from the time the change takes effect.

②The company posts the contents of these terms and conditions within the game service or on its linked screen so that members can be aware of them. In this case, important contents of these terms and conditions, such as service interruption, withdrawal of subscription, refund, contract termination/cancellation, and company disclaimers, are clearly indicated in bold letters, colors, symbols, etc. or processed so that members can easily understand them through a separate linked screen, etc.
③ When the company revises the terms and conditions, it shall notify members by posting the effective date, revised content, reason for revision, etc. on the game service or its link screen at least 7 days prior to the effective date. However, if the changed content is disadvantageous to members or is a significant change, it shall notify members by the same method as the main text at least 30 days prior to the effective date and notify members by the method of Article 28, Paragraph 1. In this case, it shall clearly compare the content before and after revision and display it so that members can easily understand it.
④ When the company revises the terms and conditions, it will check whether the member agrees to the application of the revised terms and conditions after notifying the member of the revised terms and conditions. When the company makes the notice or notification in accordance with paragraph 2, it will also make the notice or notification that if the member does not express his/her intention to agree or reject the revised terms and conditions, he/she will be deemed to have agreed. If the member does not express his/her intention to reject by the effective date of these terms and conditions, he/she will be deemed to have agreed to the revised terms and conditions. If the member does not agree to the revised terms and conditions, the company or the member may terminate the service use agreement.

⑤ The company takes measures to enable members to inquire and respond to questions regarding the contents of these terms and conditions with the company.
⑥ The company complies with the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the Act on Promotion of the Game Industry, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

These terms and conditions may be revised to the extent that they do not violate related laws and regulations such as the “Content Industry Promotion Act.”.

 

Article 5 (Conclusion and application of usage agreement)
① The service agreement is concluded when a person wishing to become a member (hereinafter referred to as the “applicant”) agrees to the contents of these terms and conditions, applies to use the service, and the company approves the application.

② Members must apply for use using their correct information. If they provide false real name or identification information or steal another person's personal information, they cannot claim their rights under these Terms and Conditions, and the company may cancel or terminate the use agreement without refund.

③ Members must apply for use using a mobile device such as a smartphone or tablet PC that they own. If you apply for use by stealing a mobile device owned by someone else, you may be subject to disadvantages such as restrictions on the use of some game services or deletion of game service use records. In particular, if it is later confirmed that you have stolen a mobile device owned by someone else, use of the game service on that mobile device may be restricted.

④ The company, in principle, approves the application of the applicant. However, the company may reject the application for use that falls under any of the following items.

1. If the application form contains false information or does not meet the application requirements
2. If you use the service through an abnormal or roundabout method in a country where the company does not provide the service.
3. When applying for the purpose of performing an act prohibited by the 「Act on Promotion of the Game Industry」 or other related laws and regulations
4. If the application is made for the purpose of disturbing the peace and order of society or public morals.
5. If you wish to use the game service for illegal purposes
6. If you wish to use the game service for profit-seeking purposes

7. When applying for service through a mobile device or program that the company has restricted service use for

8. If the applicant has previously lost membership qualifications or has a record of being restricted pursuant to these Terms and Conditions.
9. In cases where approval is judged to be inappropriate for reasons similar to those listed in each item.

10. If you have paid or have a record of paying by unauthorized use or theft of a third party's credit card, wired/wireless phone, bank account, etc.

 

③ The company may withhold approval until the cause is resolved in any of the following cases:

1. When the company does not have enough equipment, has difficulty supporting a specific mobile device, or has technical difficulties.

2. In case of service disruption or service usage fee or payment method disruption
3. In cases where it is judged difficult to approve the application for use due to other reasons similar to those listed in each item.

 

Article 6 (Rules other than terms and conditions)

Matters not provided for in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by the relevant laws and regulations, such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the Act on the Promotion of the Game Industry, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and the Content Industry Promotion Act, or commercial practices.

 

Article 7 (Operating Policy)
① Matters necessary for applying the terms and conditions and matters delegated by specifying a specific scope in the terms and conditions may be established in the game service operation policy (hereinafter referred to as “operation policy”).
② The company posts the contents of the operating policy within the game service or on its linked screen so that members can be aware of it.
③ In case of revising the operating policy, the procedure of Article 4, Paragraph 2 shall be followed. However, if the revised operating policy falls under any of the following items, prior notice shall be given in the manner of Paragraph 2.

1. In case of revising the delegated matters with a specific scope defined in the terms and conditions
2. In case of revision of matters unrelated to the rights and obligations of members
3. If the content of the operating policy is not fundamentally different from the content stipulated in the terms and conditions and the operating policy is revised within the range that members can predict.

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Article 8 (Protection and Use of Personal Information)
① The company strives to protect the personal information of its members in accordance with the relevant laws and regulations, and the protection and use of personal information is subject to the relevant laws and regulations and the company's personal information processing policy. However, the company's personal information processing policy does not apply to linked services other than those provided by the company.
② Depending on the nature of the service, self-introduction information such as nicknames, character photos, and status information that are not related to the member's personal information may be disclosed.
③ The company does not provide members’ personal information to third parties without their consent, except in cases where there is a request from a government agency or other relevant agency in accordance with relevant laws and regulations.

④The Company may, when necessary for identity verification, request a copy of the member's ID card or equivalent proof after notifying the member of the reason. The Company may not use this for purposes other than those notified in advance, and will destroy it without delay when the purpose is achieved.
⑤The company is not responsible for any damage caused by the leakage of personal information due to the member's fault.

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Article 9 (Company's Obligations)

① The company owns the ownership and intellectual property rights to various data, items, etc. (hereinafter referred to as “Items, etc.”) in mobile game services, and members only have the right to use the mobile service.

②The Company faithfully and in good faith complies with the relevant laws and regulations and the exercise of rights and performance of obligations stipulated in these Terms and Conditions.
③ The company must have a security system in place to protect personal information (including credit information) so that members can safely use the service, and must disclose and comply with the personal information processing policy. Except in cases specified in these terms and conditions and the personal information processing policy, the company will not disclose or provide members’ personal information to third parties.
④In the event that equipment malfunctions or data is lost or damaged while the company is improving its services to provide continuous and stable services, the company will make every effort to repair or restore the equipment without delay, unless there are unavoidable reasons such as natural disasters, emergencies, or malfunctions or defects that cannot be resolved with current technology.

⑤ If the company determines that a complaint filed by a member is objectively justified, it will process it immediately through appropriate procedures. However, if immediate processing is difficult, the company must notify the member of the reason and processing schedule.

⑥ The company does not intervene in problems that occur between members in mobile game services.

⑦ The company does not assume any responsibility for mobile game services provided free of charge to members, unless there is intent or gross negligence.

⑧ If a member engages in an act that violates these Terms and Conditions or related laws, the Company may restrict or block the member’s use of the mobile game service, and the member may not claim refunds or compensation for this reason.

⑨ If the company determines that opinions or complaints raised by users are justified, it will process them immediately. However, if immediate processing is difficult, the company may notify users of the reason and processing schedule by phone or e-mail collected with their prior consent.

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Article 10 (Member's Obligations)

① Members must comply with the provisions of these Terms and Conditions and other regulations established by the Company and notices made by the Company. In addition, members must not engage in any acts that interfere with the Company’s business or damage the Company’s reputation.

② Members must comply with the Youth Protection Act and other related laws. If a member violates the Youth Protection Act and other related laws, he or she will be punished in accordance with the relevant laws.
③ Members may not use the Service to engage in business activities without the Company’s prior approval, and members are responsible for the results of such business activities. In addition, if a member causes damage to the Company through such business activities, the Company may restrict the member’s use of the Service and seek compensation for damages through legal procedures.

④ Members using the service must not perform the following acts, and if they do, the company may take measures to restrict the member's use of the service, including deleting related information (text, photos, videos, etc.), and taking other measures.

1. Act of providing false information when applying for use or changing member information
2. Buying or donating cyber assets (ID, character, item, game money, etc.) or acquiring and using them through services not provided by the company or through abnormal methods.
3. Acts of posting articles or sending emails by impersonating an employee or operator of the company or by stealing the name of another person, or acts of impersonating another person or falsely stating a relationship with another person.
4. Acts of purchasing paid content by stealing another person's credit card, wired/wireless phone, bank account, etc., or acts of illegally using another member's ID and password.
5. Acts of collecting, storing, publishing or distributing personal information of other members without permission
6. Acts of using the service in an unhealthy manner, such as acts of engaging in or inducing gambling or other speculative acts, acts of exchanging or posting obscene or vulgar information or linking to obscene websites, and acts of transmitting or distributing to others words, sounds, texts, pictures, photos or videos that cause shame, disgust or fear.
7. Acts of using the service for purposes other than its original purpose, such as profit, sales, advertising, promotion, political activities, or election campaigns without permission.
8. Any act of unauthorized reproduction, distribution, promotion or commercial use of information obtained through the use of the company's services, or any act of using the service by exploiting known or unknown bugs.
9. Acts of deceiving others to gain profit, acts of causing harm to others in relation to the use of the company's services
10. Any act that infringes upon the intellectual property rights or portrait rights of the company or others, or any act that defames or causes damage to others.
11. An act of intentionally transmitting, posting, distributing or using information (computer programs) prohibited from transmission or posting by law, or viruses, computer codes, files or programs designed to interfere with or destroy the normal operation of computer software, hardware or telecommunications equipment.
12. Acts of impersonating the company by modifying the application without special permission from the company, adding or inserting other programs into the application, hacking or reverse engineering the server, leaking or modifying source code or application data, building a separate server, or arbitrarily modifying or stealing a part of the website.

13. Acts of exploiting bugs in game services provided by the company

14. Acts of exploiting bugs in the game service or obtaining records, scores, game money, items, etc. through abnormal means
15. Any other acts that violate related laws or are against good customs or social norms.

16. Abnormal refund processing behavior, such as directly canceling a subscription with an open market operator after paying for paid content and then using game items that should have been recovered due to the cancellation without notifying the company.

17. An act that is objectively judged to be related to a crime

⑤Members are responsible for managing their accounts and mobile devices, and must not allow others to use them. The company is not responsible for any damages resulting from poor management of mobile devices or allowing others to use them.
⑥Members must set up and manage payment password functions in each open market to prevent fraudulent payments. The company is not responsible for any damages caused by the member's negligence.

⑦Members must check and comply with the provisions of these Terms and Conditions and other notices established by the Company.
⑧ The company may determine the specific content of each of the following acts, and members must follow them..
1. Member's account name, character name, guild name, and other names used in the game
2. Chat contents and methods
3. How to use the bulletin board and services
4. External mobile platform partnership service policy such as Kakao, Facebook, and Google Plus

 

Article 11 (Provision of Services)

① The Company shall provide the service to members who have completed the service agreement in accordance with the provisions of Article 5 immediately. However, for some services, the Company may initiate the service from a designated date according to its needs.
② When providing game services to members, the company may provide other additional services, including the services stipulated in these Terms and Conditions.
③ The company may differentiate use by classifying members into different levels and subdividing usage time, number of uses, scope of services provided, etc.

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Article 12 (Use of Services)
① Game services are provided for a set period of time according to the company’s business policy. The company provides game services during the set period of time.

 We will provide guidance in an appropriate manner in the notice, and unless otherwise indicated or announced, we will provide it 24 hours a day.
② Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the Service in the following cases. In this case, the Company shall notify the reason and duration of the suspension in advance on the game application home screen or game service notice board. However, in case of unavoidable circumstances that make it impossible to notify in advance, the Company may notify after the fact.

1. When necessary for system operation, such as regular system maintenance, server expansion and replacement, or network instability.
2. When normal service provision is impossible due to power outage, service facility failure, service usage overload, facility maintenance or inspection by the telecommunications service provider, etc.
3. In the event of a situation beyond the company’s control, such as an exhibition, incident, natural disaster, or other national emergency

③ The company provides services using dedicated applications or networks for mobile devices. Members can download and install applications or use the services for free or for a fee through networks.
④ In the case of paid content, you can use it only after paying the fee specified for the relevant service. If you download an application or use a service through the network, separate fees determined by the mobile carrier you subscribe to may be incurred.
⑤ In the case of applications downloaded and installed or services used through a network, they are provided according to the characteristics of the mobile device or mobile carrier. In the case of a change in mobile device, change in number, or overseas roaming, use of all or part of the content may be impossible, and the company is not responsible in this case.
⑥ In the case of applications downloaded and installed or services used through the network, background work may be performed. In this case, additional charges may be incurred depending on the characteristics of the mobile device or mobile carrier, and the company is not responsible for this.

⑥ In the case of a game that is not available to minors, children and adolescents under the age of 18 cannot use the game service in accordance with relevant laws.

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Article 13 (Change and suspension of services)
① The Company may change the service according to operational or technical needs in order to provide a smooth game service, and will notify the change within the game service prior to the change. However, in cases where changes are unavoidable, such as to fix bugs or errors, or for emergency updates, or when the changes do not constitute a major change, the Company may notify the change after the fact.
② If the Company finds it difficult to continue the game service due to serious management reasons such as the discontinuation of business due to transfer, division, or merger of business, expiration of the game provision contract, or significant deterioration in the profits of the game service in question, the Company may discontinue the entire service. In this case, the date of discontinuation, reason for discontinuation, compensation conditions, etc. will be announced on the game application home screen or its link screen at least 30 days prior to the date of discontinuation, and members will be notified in the manner set forth in Article 28, Paragraph 1.
③ In the case of paragraph 2, the company will refund unused or unused paid items with remaining usage period in accordance with Article 25, paragraph 3.
④ In the case of Paragraph 2, the company shall establish and operate a customer response method, such as a dedicated window, to carry out the refund procedure of Paragraph 3 during a period of 30 days or more after the service is suspended.

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Article 14 (Provision of information)
The company displays information related to probability items that it is required to display in accordance with the Act on the Promotion of the Game Industry and other related laws, within the game service or on its linked screens. In this case, the specific display method, etc. shall be in accordance with the relevant laws.

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Article 15 (Collection of information, etc.)
① The company may store and preserve chat contents between members, and this information is held only by the company. The company may access this information only for the purpose of mediating disputes between members, handling complaints, or maintaining game order, and third parties may only access this information if they are authorized to do so by law.
② If the company or a third party accesses chat information pursuant to Paragraph 1, the company shall notify the relevant member in advance of the reason and scope of access. However, if access to this information is necessary in connection with the investigation, processing, confirmation, or relief of damages resulting from prohibited acts pursuant to Article 10 Paragraph 1, the company may provide notification afterwards.
③ The company may collect and use the member's mobile device information (settings, specifications, operating system, version, etc.) excluding the member's personal information in order to ensure smooth and stable operation of the service and improve service quality.
④ The company may request additional information from members for the purpose of improving services and introducing services to members. Members may accept or reject this request, and when the company makes this request, it will notify members that they may reject the request.

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Article 16 (Provision of Advertisements)
① The company may post advertisements within the game service in relation to the operation of the service. In addition, advertising information may be sent to members who have agreed to receive it via e-mail, text service (LMS/SMS), push message (Push Notification), etc. In this case, members may refuse to receive it at any time, and the company will not send advertising information if the member refuses to receive it.
② You may be connected to advertisements or services provided by others through banners or links provided by the company.
③ In the event that you are linked to an advertisement or service provided by another person in accordance with Paragraph 2, the service provided in that area is not part of the Company's service area, so the Company does not guarantee reliability, stability, etc., and the Company is not responsible for any damages suffered by members as a result. However, this does not apply if the Company intentionally or through gross negligence facilitates the occurrence of damages or fails to take measures to prevent damages.

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Article 17 (Attribution of copyright, etc.)
① The copyright and other intellectual property rights for content within the game service produced by the company belong to the company.
② Members may not use for profit or allow others to use for profit information obtained through the game services provided by the company, including information to which the company or the provider holds intellectual property rights, by means of copying or transmitting (including editing, publishing, performing, distributing, broadcasting, and creating secondary works; hereinafter the same shall apply) without the prior consent of the company or the provider.
③ Members allow the Company to use communications, images, sounds, and all materials and information (hereinafter referred to as “User Content”), including dialogue texts, that are displayed in the game or uploaded or transmitted by members or other users through the game application or game service, under the following methods and conditions.

1. Use, edit, change format, or otherwise modify the user content (publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc. may be used in any form, and there are no restrictions on the period or region of use).
2. Do not sell, rent, or transfer user content for transaction purposes without the prior consent of the user who created the user content.

④ The company will not use user content (e.g., posts on general bulletin boards, etc.) that is not displayed in the game and is not integrated with the game service without the explicit consent of the member, and the member may delete such user content at any time.
⑤ If the company determines that a post posted or registered by a member within the service falls under a prohibited act under Article 10, Paragraph 1, the company may delete or move the post or refuse to register it without prior notice.
⑥ Members whose legal interests have been infringed upon by information posted on bulletin boards operated by the company may request the company to delete the relevant information or post a rebuttal. In this case, the company will promptly take necessary measures and notify the applicant.
⑦ This clause is valid while the company operates the game service and continues to apply even after membership withdrawal.

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Article 18 (Purchase, period of use, and use of paid content)
① Paid content purchased by members within the game service can only be used on mobile devices that have downloaded or installed the relevant application.
② The period of use of paid content purchased by a member is based on the period specified at the time of purchase. However, in the event of a service interruption pursuant to Article 13, Paragraph 2, the period of use of paid content with no specified period shall be until the date of service interruption announced at the time of service interruption notice.

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Article 19 (Restrictions on service use by members)
① Members must not engage in acts that violate the member obligations under Article 10, and if such acts are committed, the company may take use restriction measures, including service use restriction, deletion of related information (text, photos, videos, etc.), and other measures, according to the following categories. The specific reasons and procedures for use restriction measures are determined in the operating policy of each game according to Article 20, Paragraph 1.

1. Restrict some permissions: Restrict certain permissions such as chat for a certain period of time.
2. Character use restrictions: Restricting the use of member characters for a certain period of time or permanently.
3. Account usage restrictions: Restricting the use of a member account for a certain period of time or permanently.
4. Member use restrictions: Restricting a member's use of game services for a certain period of time or permanently.

② In cases where the usage restrictions in Paragraph 1 are justified, the Company will not compensate for any damages suffered by the member due to the usage restrictions.
③ The company may suspend the service use of the relevant account until the investigation into the following reasons is completed.

1. When a legitimate report is received that the account has been hacked or stolen.
2. In case of suspected illegal activity such as use of illegal programs or workplace activities
3. In cases where provisional measures for service use are necessary for other reasons similar to those listed in each item.

④ After the investigation in Paragraph 3 is completed, in the case of paid game services, the member's usage time will be extended by the amount of time that was suspended or compensation will be provided with equivalent paid services or cash. However, this does not apply if the member falls under any of the reasons in Paragraph 3.

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Article 20 (Reasons and procedures for use restriction measures)
① The Company shall establish specific reasons and procedures for use restriction measures pursuant to Article 19, Paragraph 1 as an operating policy, taking into consideration the content, degree, number of times, and results of prohibited acts pursuant to Article 10, Paragraph 1.
② In the event that the company takes the usage restriction measures stipulated in Article 19, Paragraph 1, it shall notify the member of the following matters in advance. However, in the event that urgent measures are required, it may notify the member afterwards.

1. Reasons for use restriction measures
2. Type and duration of usage restriction measures
3. How to file an objection to a usage restriction

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Article 21 (Procedures for filing objections to usage restrictions)
① If a member wishes to object to the company’s usage restriction measures, he or she must submit an objection application stating the reason for objection to the company in writing, by e-mail, or by a similar method within 14 days from the date of receiving notification of the measure.
② The company shall respond to the reasons for the objection in writing, by e-mail, or by a similar method within 15 days from the date of receipt of the objection application in Paragraph 1. However, if the company is unable to respond within this period, it shall notify the reason and processing schedule.
③ If the reason for the objection is justified, the company will take action accordingly.

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Article 22 (Payment)

① In principle, the imposition and payment of purchase prices for content are based on policies or methods established by mobile carriers or open market operators. In addition, limits for each payment method may be granted or adjusted according to policies established by the company or open market operator or government policy.
② When paying for content in a foreign currency, the actual amount charged may differ from the price displayed in the service store due to exchange rates, fees, etc.

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Article 23 (Withdrawal of subscription, etc.)
① Members who have entered into a contract with the company to purchase paid content may cancel their subscription without incurring any additional fees or penalties within 7 days from the later of the date of purchase contract and the date the content becomes available.
② In the following cases, members cannot withdraw their subscription pursuant to Paragraph 1 against the will of the company. However, in the case of a purchase contract consisting of divisible content, this does not apply to the remaining portion of the divisible content that does not fall under any of the following cases.

1. Paid content that is used or applied immediately upon purchase
2. Content in which additional benefits are used, if additional benefits are provided
3. In the case where there is an act of opening content that can be viewed as a use or whose utility is determined upon opening.

4. If the item is used immediately after purchase or is applied immediately to the application.

5. If the content is paid for and used as a limited-term product

6. In other cases prescribed by law for the safety of transactions

③ In the case of content for which withdrawal of subscription is not possible according to the provisions of each subparagraph of Paragraph 2, the Company shall clearly indicate this fact in a place where members can easily see it, and provide a trial use product for the content (permission for temporary use, provision for trial use, etc.) or, if it is difficult to provide such, provide information about the content so that the member's right to withdraw subscription is not hindered. If the Company does not take such measures, the member may withdraw subscription despite the reasons for restriction of withdrawal of subscription in each subparagraph of Paragraph 2.
④ Notwithstanding Paragraphs 1 and 2, if the content of the paid content purchased is different from the content displayed or advertised or is performed differently from the content of the purchase agreement, the member may cancel the subscription within 3 months from the date the content became available or within 30 days from the date the member learned or could have learned of the fact.
⑤ If a member withdraws a subscription, the company will check the purchase history through the platform operator or open market operator. In addition, the company may contact the member through the information provided by the member to confirm the member's legitimate reason for withdrawal and may request additional evidence.
⑥ In the event of a cancellation of subscription in accordance with the provisions of Paragraphs 1 through 4, the Company shall retrieve the member's paid content without delay and refund the payment within 3 business days. In this case, if the Company delays the refund, the Company shall pay a delayed interest calculated by multiplying the delay period by the interest rate stipulated in Article 21-3 of the Act on Consumer Protection in Electronic Commerce, etc. and the Enforcement Decree of the same Act.
⑦ If a minor enters into a content purchase agreement on a mobile device, the company shall notify that the minor or the legal representative may cancel the agreement without the consent of the legal representative, and if the minor enters into the purchase agreement without the consent of the legal representative, the minor or the legal representative may cancel the agreement with the company. However, if the minor purchased the content with property that the legal representative has permitted to dispose of within the scope specified, or if the minor deceived the minor into believing that he or she was an adult or had the consent of the legal representative, the agreement cannot be cancelled.
⑧ Whether a party to a content purchase contract is a minor is determined based on the mobile device on which payment was made, information on the payment executor, name of the payment method holder, etc. In addition, the company may request the submission of documents proving that the party is a minor or a legal representative in order to verify whether the cancellation is legitimate.

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Article 24 (Refund of overpayment)
① In the event of an overpayment, the company will refund the overpayment to the member. However, if the overpayment is due to the member’s negligence and not the company’s intent or negligence, the member shall bear the actual cost of the refund within a reasonable range.
② Payment through the application is based on the payment method provided by the open market operator, and in the event of an overpayment during the payment process, a refund must in principle be requested from the open market operator.

However, depending on the open market operator's policies and systems, the company may request the open market operator to perform the necessary refund procedures, if possible. In the case of the Apple App Store, members must apply for a refund directly to the Apple App Store.
③ Communication charges (call charges, data call charges, etc.) incurred due to downloading applications or using network services may be excluded from refunds.
④ Refunds are processed according to the refund operation policy of each app store operator depending on the type of operating system of the mobile device using the service.

⑤ The company may contact the member through the information provided by the member to process the refund of the overpayment and may request the provision of necessary information. The company shall refund within 3 business days from the date of receiving the information necessary for the refund from the member.

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Article 25 (Contract termination, etc.)

① Members may terminate the service agreement at any time by withdrawing their membership if they no longer wish to use the service. Upon withdrawal, all game usage information held by the member within the game service will be deleted and cannot be recovered.
② If there is a significant reason why the Company cannot maintain this Agreement, such as a member engaging in an act prohibited by these Terms and Conditions and the corresponding operating policy or service policy, the Company may suspend the use of the Service or terminate the Service Agreement by giving notice a reasonable period of time in advance and setting a period of time.
③ Refunds and compensation according to Articles 1 and 2 shall be processed in accordance with the “Content User Protection Guidelines.”
④ The Company may terminate the service agreement and take measures such as destroying the member's personal information in order to protect the personal information of members who have not used the Company's services for one year from the most recent service use date (hereinafter referred to as "dormant accounts"). In this case, the Company shall notify the member of the fact that measures such as contract termination and personal information destruction will be taken and the personal information to be destroyed at least 30 days prior to the date of action.

 

Article 26 (Compensation for damages)
① If the company or member violates these terms and conditions and causes damage to the other party, the company or member is responsible for compensating for the damage. However, this does not apply if there is no intent or negligence.
② If the company enters into an affiliate contract with an individual service provider and provides individual services to members, and the member agrees to these individual service terms and conditions, and then the individual service provider causes damage to the member due to the individual service provider’s intent or negligence, the individual service provider is responsible for the damage.

③The company is not responsible for any damages suffered by members in connection with the use of free services provided by the company. However, if the damages suffered by members are due to the company’s fault, the company will compensate for the damages.

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Article 27 (Company’s Exemption)

① The company is exempt from liability if it is unable to provide services due to a natural disaster or other force majeure.
② The company is not responsible for damages caused by maintenance, replacement, regular inspection, construction, or other similar reasons for service equipment. However, this does not apply in cases of intent or negligence on the part of the company.
③ The company is not responsible for any service disruption caused by the member's intention or negligence. However, this does not apply if the member has unavoidable or justifiable reasons.
④ The company is not responsible for the reliability, accuracy, etc. of information or materials posted by members in relation to the service, unless there is intent or gross negligence.
⑤ The company has no obligation to intervene in transactions or disputes that arise between members and other members or third parties through the service, and is not responsible for any damages resulting therefrom.
⑥ The company is not responsible for any damages suffered by members in connection with the use of services provided free of charge. However, this does not apply in cases of intentional or gross negligence on the part of the company.
⑦ The company is not responsible for any loss or failure to obtain the expected benefits by members using the service.
⑧ The company is not responsible for the loss of a member's game experience, level, items, game money, etc. However, this does not apply in cases where it is due to the company's intent or negligence.
⑨ The company is not responsible for third-party payments that occur due to the member’s failure to manage mobile device passwords, passwords provided by open market operators, etc. However, this does not apply in cases of intent or negligence on the part of the company.
⑩ The Company shall not be liable for any failure to use all or part of the content functions due to a change in mobile device, change in mobile device number, change in operating system (OS) version, overseas roaming, change in telecommunications carrier, etc. However, this shall not apply in cases where the failure is due to the Company’s intentional or negligent actions.
⑪ The company is not responsible for the deletion of content or account information provided by the company by a member. However, this does not apply in cases where the deletion is due to the company’s intent or negligence.
⑫ The company is not responsible for any damages incurred by temporary members due to their use of the service. However, this does not apply in cases where the damages are due to the company’s intent or negligence.

⑫ The company is exempt from liability for any problems arising from the member's mobile device environment or problems arising from the network environment that are not due to the company's intent or gross negligence.

⑬ The company may restrict the game service usage time, etc. depending on the game service or member according to relevant laws, government policies, etc., and is exempt from liability for any matters related to the use of the game service that arise due to such restrictions.

 

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Article 28 (Notice to members)
① When the company notifies a member, it may do so via the member’s e-mail address, electronic memo, in-game service message, text message (LMS/SMS), etc.
② In case the company provides notice to all members, it may substitute the notice in paragraph 1 by posting it within the game service for more than 7 days or by presenting a pop-up screen, etc.

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Article 29 (Jurisdiction and Governing Law)

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Korea. In the event of a dispute between the Company and a Member resulting in a lawsuit, the court with jurisdiction shall be the court in accordance with the procedures set forth in the law.

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Article 30 (Member complaints and dispute resolution)
① The company provides guidance on how to present opinions or complaints to members within the game service or on its connection screen for the convenience of members. The company operates dedicated personnel to handle such opinions or complaints.
② If the company objectively recognizes that opinions or complaints raised by members are justified, it will promptly process them within a reasonable period of time. However, if processing takes a long time, the company will notify members of the reason for the long processing time and the processing schedule within the game service or in accordance with Article 28, Paragraph 1.
③ If a dispute arises between the company and a member and a third-party dispute resolution agency mediates the dispute, the company may faithfully prove the measures taken against the member, such as restrictions on use, and follow the mediation of the mediation agency.

 

These Terms and Conditions will be effective from April 1, 2024.

Seasoning Games